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Measuring people’s views on health system performance: Design and development of the people’s voice survey

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dc.contributor.author Lewis, T.P.
dc.contributor.author Kapoor, N.R.
dc.contributor.author Aryal, A.
dc.contributor.author Bazua-Lobato, R.
dc.contributor.author Carai, S.
dc.contributor.author Clarke-Deelder, E.
dc.contributor.author Croke, K.
dc.contributor.author Dayalu, R.
dc.contributor.author Espinoza Pajuelo, Laura Angelica
dc.contributor.author Fink, G.
dc.contributor.author Garcia Funegra, Patricia Jannet
dc.contributor.author Garcia-Elorrio, E.
dc.contributor.author Getachew, T.
dc.contributor.author Jarhyan, P.
dc.contributor.author Kassa, M.
dc.contributor.author Kim, S.A.
dc.contributor.author Mazzoni, A.
dc.contributor.author Medina Ranilla, Jesus Guillermo
dc.contributor.author Mohan, S.
dc.contributor.author Molla, G.
dc.contributor.author Moshabela, M.
dc.contributor.author Naidoo, I.
dc.contributor.author Nzinga, J.
dc.contributor.author Oh, J.
dc.contributor.author Okiro, E.A.
dc.contributor.author Prabhakaran, D.
dc.contributor.author Roberti, J.
dc.contributor.author SteelFisher, G.
dc.contributor.author Taddele, T.
dc.contributor.author Tadele, A.
dc.contributor.author Wang, X.
dc.contributor.author Xu, R.
dc.contributor.author Leslie, H.H.
dc.contributor.author Kruk, M.E.
dc.date.accessioned 2023-12-05T17:48:01Z
dc.date.available 2023-12-05T17:48:01Z
dc.date.issued 2023
dc.identifier.uri https://hdl.handle.net/20.500.12866/14644
dc.description.abstract People should be at the center of health system performance assessment. Populations can provide critical insight on quality of care, confidence in health services, and health outcomes. However, today’s measurement approaches overlook key dimensions of population perspective such as confidence in the health system. Surveys are rarely standardized to enable cross-country comparison. The People’s Voice Survey (PVS) aims to fill this gap. The PVS is a novel multicountry survey of people’s perspective on health system performance. It measures a wide range of domains, including health status, health system utilization patterns, ratings of care quality, and confidence and trust in the health system. The survey allows for a flexible, mixed mode design that uses telephone, online, and in-person data collection approaches to achieve a nationally representative sample of adults. Critically, the survey includes both health system users and non-users. It can be adapted for use in high-, middle-, and low-income countries. We describe the motivation for this new instrument, the multistep collaborative development and validation process, and policy use cases for 19 countries participating in the first wave of data collection. Findings from the survey can be used to integrate people’s voices into health system policymaking and guide strategic investments towards higher quality health systems. en_US
dc.language.iso eng
dc.publisher PLoS
dc.relation.ispartofseries PLoS Medicine
dc.rights info:eu-repo/semantics/restrictedAccess
dc.rights.uri https://creativecommons.org/licenses/by-nc-nd/4.0/deed.es
dc.subject Health care policy en_US
dc.subject Surveys en_US
dc.subject Health services administration and management en_US
dc.subject Socioeconomic aspects of health en_US
dc.subject Global health en_US
dc.subject Health systems strengthening en_US
dc.subject Health care facilities en_US
dc.subject Communication in health care en_US
dc.subject.mesh Política de Salud
dc.subject.mesh Encuestas y Cuestionarios
dc.subject.mesh Administración de los Servicios de Salud
dc.subject.mesh Factores Socioeconómicos
dc.subject.mesh Salud Global
dc.subject.mesh Sistemas de Salud
dc.subject.mesh Instalaciones para Atención de Salud, Recursos Humanos y Servicios
dc.subject.mesh Comunicación en Salud
dc.title Measuring people’s views on health system performance: Design and development of the people’s voice survey en_US
dc.type info:eu-repo/semantics/article
dc.identifier.doi https://doi.org/10.1371/journal.pmed.1004294
dc.subject.ocde https://purl.org/pe-repo/ocde/ford#3.03.08
dc.relation.issn 1549-1277


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